Additional Information

Use your PNR No for all communication with Lucky Travels. Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.

By use of online booking facility on this site, customer grants his consent to site to allow contact him/her by SMS, email or phone. Customer’s contact details are not shared with anyone as per privacy policy.

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and Not entitled for any refund of the ticket amount anyhow. Lucky Travels reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behaviour/critically ill/stretcher borne which may not be deemed safe for travel by Lucky Travels.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.

Baggage

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Lucky Travels rules. Lucky Travels shall not take responsibility in the event of loss or damage to the passenger luggage. Lucky Travels reserves the right to disallow any excess baggage carried by the passengers. Lucky Travels highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Lucky Travels responsible for any pilferage/ damage etc. to such valuables. Lucky Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service

Lucky Travels may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Lucky Travels delays a bus more than 2 hours. Lucky Travels may reschedule the journey on the next Lucky Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Lucky Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

No further arguments will be taken into consideration.

Lucky Travels may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Lucky Travels shall either reschedule the journey for travel on the next Lucky Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

Breakdowns

In case of any breakdowns in route, Lucky Travels will refund the amount on a prorate basis at the Lucky Travels booking counters situated at the origin or destination of the journey. Lucky Travels will not make any alternate arrangements of travel for breakdowns en route. Lucky Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.

Pets

Lucky Travels does not allow any pets on board its service.

Contact Information

Lucky Travels Helpline (08:00 AM To 11:00 PM): 02813505331
Lucky Travels Customer Support Email (Response Time 3 Working Days): jatin_1982@hotmail.com